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        • Money Max Deposits
        • Flexi Sure Fixed Deposits
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Demat Account

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Demat Account Important Information SEBI Notification Investor Charter Grievance Redressal Quick Links

Demat Account

RBL Bank offers Depository services for the benefit of its customers. Through this facility, customers can hold their securities in electronic form with Central Depository Services (India) Ltd (CDSL) and/or with National Securities Depository Limited (NSDL). Customers of the bank can open Demat account through our Designated branches which serve as Service Centers. Refer our List of DP Service Centers below.

Demat

Key Features

  • Bring order to your investments and invest with ease: Demat services allow you to keep all your holdings, from IPOs to mutual funds, shares, and bonds, in a convenient electronic format.
  • Keep a close watch on your investments: No more guesswork. Your Demat Account makes it simple and secure to track your investments, so you can stay on top of your portfolio.
  • No physical paperwork hassle: Say goodbye to the hassle of physical paperwork and hello to the convenience of having all your investments in one place.
  • Invest with peace of mind: Invest with confidence knowing that your investments are consolidated, organized, and accessible in just a few clicks.

How to open a Demat Account

For opening a Demat account, the customer is requested to collect the prescribed demat account opening form and KYC Registration format from any of our designated branches. Applicant & joint holder/s must submit completed application form along with copies of the below documents in person (along with the originals) for verification at the branch as per convenience:

  • Self-attested copies of the PAN card which is a mandatory requirement
  • Proof of Address, and Identity
  • Bank account particulars and cancelled cheque leaf
  • Passport size photograph

On opening the Account, a unique BO ID (Beneficial Owner Identification Number is allotted and communicated directly with the customer.

Further, the below steps need to be followed to open a Demat Account with us.

  • Step 1: Visit the Designated Branch: To open a Demat account, we request you to visit any of our Designated Branch and ask for a Demat Account opening form.
  • Step 2: Fill up an account opening form: Fill the demat account opening form completely in all respect and submit the same duly signed along with required documents to our customer service executive.
  • Step 3: Submission of required documents along with the account opening form: Submit copies of the required documents like proof of address, proof of identity, passport-sized photographs. We request you to carry the original documents for verification.
  • Step 4: In-Person Verification: In-Person Verification will be carried out by one of our customer service executives to check all the details provided in the account opening form.
  • Step 5: Obtain Demat Account Number: Based on the documents submitted, DP will open an account and intimate the demat account number or client id. This is also called beneficial owner identification number (BO-ID).

For all future transactions such as purchase/ Sale in securities will be credited/debited to this account.

List of Proof of Identity

  • PAN Card (Mandatory requirement)
  • Voter's ID
  • Passport
  • Driver's License
  • Aadhaar Card
  • Identity card with applicant's Photo issued by:
    • Central or State Government and its departments
    • Statutory or Regulatory Authorities
    • Public Sector Undertakings (PSUs)
    • Scheduled Commercial Banks
    • Public Financial Institutions
    • Colleges affiliated to universities.
    • Professional Bodies such as ICAI, ICWAI, ICSI, Bar Council, etc.

List of Proof of Address

  • Passport
  • Voter ID Card
  • Driving License
  • Bank Passbook or Bank Statement
  • Electricity Bills (not more than 3 months old)
  • Telephone Bills (only landline - not more than 3 months old)
  • Lease or Sale Agreement of Residence
  • Self-declaration by High Court or Supreme Court Judges
  • ID cards with applicant's Photo issued by:
    • Central or State Government and its departments
    • Statutory or Regulatory Authorities
    • Public Sector Undertakings (PSUs)
    • Scheduled Commercial Banks
    • Public Financial Institutions
    • Colleges affiliated to universities.
    • Professional Bodies such as ICAI, ICWAI, ICSI, Bar Council, etc.

Simplification of KYC process and rationalization of Risk Management Framework at KYC (Know Your Client) Registration Agencies (KRAs)

SEBI vide circular SEBI/HO/MIRSD/DoP/P/CIR/2022/46 dated April 06, 2022 has specified the framework for validation of records by KRAs in securities market. SEBI has been decided to simplify the KYC process and rationalize the risk management framework as follows.

The KYC process shall mean obtaining the proof of identity (POI) and proof of address (POA) of the client. Further, PAN is the unique identification number of all participants transacting in the securities market. In the interest of investors and for ease of transacting in securities market, the client shall be allowed to open an account with intermediaries and transact in securities market as soon as the KYC process is completed. Thereafter, as a part of risk management framework, the KRAs shall verify the following attributes of records of all clients on receipt of KYC records:

  • PAN (including PAN Aadhaar linkage, as referred to in rule 114 AAA of the Income-tax Rules, 1962)
  • Name
  • Address
  • Additionally, the KRAs shall verify the client’s mobile number and email id
  • In case of PAN exempt records, the other attributes i.e. name, address, mobile number and email id shall be verified by the KRAs

Clients in whose case, attributes of records cannot be verified, shall not be allowed to transact further in securities market until the attributes are verified.

The records of those clients in respect of which all attributes are verified by KRAs with official databases (such as Income Tax Department database on PAN, Aadhaar XML/Digilocker/ M-Aadhaar) shall be considered as Validated Records. The validated records shall be allowed portability i.e. the client need not undergo the KYC process again when he approaches different intermediary in securities market and the intermediary shall fetch the validated records from the KRA database.

For KYC registration, customer to please refer below mentioned steps:

  • Customer to visit RBL Bank branch (preferably where customer is holding Demat account) and request for KYC registration form as per customer category.
  • Customer to completely fill KYC registration form and submit duly signed & filled form to the branch.
  • In case of Individual customer, proof of address and identity including photograph to be submitted along with KYC registration form.
  • In case of Non-Individual customer, following documents to be submitted over and above the proof of address, identity including photograph of authorized signatory:

    Types of entityDocumentary requirements
    Corporate
    • Copy of the balance sheets for the last 2 financial years (to be submitted every year)
    • Copy of latest share holding pattern including list of all those holding control, either directly or indirectly, in the company in terms of SEBI takeover Regulations, duly certified by the company secretary/Whole time director/MD(to be submitted every year)
    • Photograph, POI, POA, PAN and DIN numbers of whole time directors/two directors in charge of day to day operations
    • Photograph, POI, POA, PAN of individual promoters holding control - either directly or indirectly
    • Copies of the Memorandum and Articles of Association and certificate of incorporation Copy of the Board Resolution for investment in securities market
    • Authorised signatories list with specimen signatures

    Partnership firm
    • Copy of the balance sheets for the last 2 financial years (to be submitted every year)
    • Certificate of registration (for registered partnership firms only)
    • Copy of partnership deed
    • Authorised signatories list with specimen signatures Photograph, POI, POA, PAN of Partners
    Trust
    • Copy of the balance sheets for the last 2 financial years (to be submitted every year)
    • Certificate of registration (for registered trust only)
    • Copy of Trust deed
    • List of trustees certified by managing trustees/CA
    • Photograph, POI, POA, PAN of Trustees
    HUF
    • PAN of HUF
    • Deed of declaration of HUF/List of coparceners
    • Bank pass-book/bank statement in the name of HUF
    • Photograph, POI, POA, PAN of Karta
    Unincorporated
    Association or a body of individuals
    • Proof of Existence/Constitution document
    • Resolution of the managing body & Power of Attorney granted to transact business on its behalf
    • Authorized signatories list with specimen signatures
    Banks/Institutional Investors
    • Copy of the constitution/registration or annual report/balance sheet for the last 2 financial years
    • Authorized signatories list with specimen signatures
    Foreign Institutional Investors (FIi)
    • Copy of SEBI registration certificate
    • Authorized signatories list with specimen signatures
    Army/Government Bodies
    • Self-certification on letterhead
    • Authorized signatories list with specimen signatures
    Registered Society
    • Copy of Registration Certificate under Societies Registration Act
    • List of Managing Committee members
    • Committee resolution for persons authorised to act as authorised signatories with specimen signatures
    • True copy of Society Rules and Bye Laws certified by the Chairman/Secretary
  • The KYC registration request will be initiated and supporting documents will be uploaded on CVL-KRA portal.
  • CVL-KRA team will validate the documents, including email and mobile validation and complete the KYC registration process on successful validation, if documents found in order.
  • In case of any change or modification in the updated KYC details, customer to visit RBL Bank branch and submit KYC modification form and supporting documents. Accordingly, KYC modification/updation request will be processed as mentioned above.

Customer can view their KYC status using below link:

https://www.cvlkra.com/

Path: Click on KYC Inquiry >> Enter PAN >> Update Captcha Code >> Submit (KYC details, status will be displayed on the site)

Transfer Of Government Securities

Seamless transfers of Government Securities (G-Secs) between CDSL, NSDL, and RBI Retail Direct Gilt (RDG) accounts with no change of Ownership is now possible with introduction of new transaction type as “RDG Transfer” introduced by CDSL. Please contact your branch for further details.

Basic details of DP:

RBL Bank Limited, 1st Lane, Shahupuri, Kolhapur - 416001. Maharashtra State, India.

SEBI Registration number: IN-DP-10-2015

List of DP Service Centers:

CDSL Service Center List

NSDL Service Center List

Names and contact details of key managerial personnel (KMPs) including compliance officer:

KMPs

Sr. No.Designation of Key Managerial PersonnelName of Key Managerial PersonnelContact Details
1Managing Director & CEOMr. R. Subramaniakumar+91 22 43020509, 43020580
2Executive DirectorMr. Jaideep Iyer+91 22 43020600
3Chief Financial OfficerMr. Bhavin Lakhpatwala+91 22 43020600
4Company SecretaryMs. Niti Arya+91 22 43020600

Have a query, request, or complaint? Click here to get in touch with us.

Compliance Officers

NameContact noEmail ID
Mr. Anand Adhikari - Compliance officer for NSDL / CDSL+91 22 43020899Demat.Complianceofficer@rbl.bank.in
Mr. Prakash Gupta - Chief Compliance officer of the Bank+91 22 43020947CCO@rbl.bank.in

How to file a Complaint:

In case of unresolved issues, customers may raise the query/complaint through the following channels and also check the status of the same on these respective channels.

Channels for registering query/complaintProcedure
BranchCustomer may raise a query or submit the written complaint to an RBL Bank branch where the customer holds the Demat account or to the branch where request was submitted.
Call CenterCustomer may raise a query or complaint through the Contact Center by writing or calling as per details provided as under:
Raise Here
Tel.: +91 22 6232 7777
Grievance RedressalIf not satisfied with the response received from respective channel, customer may raise the grievance as per redressal matrix. Please click here for the details.

Please click here for Investor Grievance Redressal – ODR Portal.

SEBI Notification

CDSL/OPS/DP/SYSTM/2024/479 Dated August 23, 2024, Regarding Validation of reason codes while execution of off market transactions.

The description of the existing off-market reason code – 42 viz. “Deposit of securities with Escrow Agent and its return” has been modified to mention “Deposit of securities with Escrow Agent / Account and its return”.

The reason code – 42 would be permitted if source demat account OR target demat account is of the following type,

  • Unclaimed Securities Suspense Escrow Account (Sub Status code – 64)
  • Escrow Corporate Account (Sub status code – 154) / Escrow Bank Account (Sub status code – 155)
  • Aggregate Escrow Demat Account – AIF (Sub status code – 253)

All Participants are hereby informed that SEBI vide its letter no. SEBI/HO/MIRSD/DOP/OW/P/2021/37347/1 dated December 15, 2021 has issued Investor Charter and disclosure of Investor Complaints by Depository Participants on their websites.

In abovementioned letter SEBI has directed that Participants are advised to bring the Investor Charter for Depositories and Depository Participants (copy placed at Annexure A) along with the information to be provided in the links of the charter (Copy placed at Annexure B), to the notice of their clients (existing as well as new clients) through publishing the Investor Charter on their respective websites, making them available at prominent places in the office, provide a copy of Investor Charter as a part of account opening kit to the clients, through e-mails/ letters etc

Furthermore, NSDL has uploaded the Investor Charter on the NSDL website. The same is available on link https://nsdl.co.in under news section.

Additionally, in order to bring about transparency in the Investor Grievance Redressal Mechanism, it has been decided that all the DPs shall disclose on their respective websites, the data on complaints received against them or against issues dealt by them and redressal thereof, latest by 7th of succeeding month, as per the format enclosed at Annexure ‘C’.

SEBI circular No. SEBI/HO/CFD/CMD/CIR/P/2020/242 dated December 09, 2020 regarding e-Voting Facility Provided by Listed Entities.

For accessing the e-voting pages of various e- voting service providers (ESPs), shareholders were given the option to register directly with the depository or access the various ESP portals from their demat accounts.

As informed by Depository that the current functionalities of IDeAS Integration has been enhanced to facilitate e-voting also. Bank is making necessary integration i.e. redirecting their clients from Bank’s website to either NSDL IDeAS facility or directly to the e-voting page within the IDeAS facility shortly.

Till the time of implementation of aforesaid integration, customers’ can access the e-Voting platform of NSDL using the URL i.e https://eservices.nsdl.com

Amendments to the Indian Stamp Act, 1899 notified in The Finance Act, 2019 w.r.t. Levy of Stamp Duty on Transfer of Securities w.e.f. April 1, 2020

As per recent amendments to the Indian Stamp Act, 1899 notified in The Finance Act, 2019 by Ministry of Law and Justice dated February 21, 2019, there will be a levy of stamp duty (@ 0.005%) on the transfer of securities with effect from April 1, 2020 onwards.

Further, as per rule 5(1) of the Indian Stamp (Collection of Stamp-Duty through Stock Exchanges, Clearing Corporations and Depositories) Rules, 2019, stamp duty is leviable under clause (b) of sub-section (1) of Section 9A of the Act is to be collected before the execution of all off-market transfers on the consideration amount specified by the transferor. This levy of stamp duty will be collected from Demat customers’ thru’ monthly bill towards demat charges.

You may now lodge your grievances/complaints on securities market related issues online on SEBI’s portal viz. SCORES.

Please note the URL Link : https://scores.gov.in/scores/Welcome.html by following the below mentioned procedure for speedy redressal of your grievances.

Register on SCORES portal

  • Mandatory details for filing complaints on SCORES - Name, PAN, Address, Mobile Number, E-mail ID.
  • Benefits:
    • Filing compliant on SCORES – Easy & quick
    • Effective Communication
    • Speedy redressal of the grievances

As per SEBI notification -With effect from December 05, 2018, requests for transfer of physical securities of any listed companies will not be processed at Company/RTA end (except in case of transmission or transposition of securities).

SEBI LETTER – FLASHING A LINK TO SCORES ON THE DASHBOARD OF DEMAT ACCOUNT

SEBI vide its’ letter dated March 07, 2018 has informed that customers can now lodge their grievances / complaints on securities market related issues on SEBI’s portal viz. SCORES, please note the URL Link : https://scores.gov.in/scores/Welcome.html

  • You may now link your Aadhaar with demat accounts. Please visit your nearest RBL Bank branch with a self-attested Aadhaar card copy to update.
  • As per SEBI circular ref no. CIR/MIRSD/120/2016 dated November 10,2016, individual demat customers are now required to mandatorily provide CKYC details alongwith demat account opening applications. To update CKYC details, please visit your nearest RBL Bank branch.
  • SEBI vide its letter dated December 21, 2016 and CDSL circular no. CDSL/OPS/DP/GENRL/2017/32 dated January 16, 2017 has advised all DPs to ask Demat account holders to submit their email IDs, mobile numbers for SMS alerts and new bank account details where such data is not updated in their demat account. The Demat account holders’ are informed that the facility to opt for Annual Report in electronic form by submitting email id & opting for annual report flag as ‘Y’ if they wish to inform companies about their email id. Request to approach to your nearest RBL Bank branch.
  • As per SEBI guidelines, ASBA has been made mandatory payment mechanism for all investors including retail individual investors for all public issues opening on or after January 1, 2016:

    No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

    Issued in the interest of investors
  • KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.
ATTENTION INVESTORS

Prevent unauthorized transactions in your demat account

  • Update your Mobile Number with your Depository Participant.
  • Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL on the same day.

Issued in the interest of investors

Attention

You are leaving RBL Bank website (“RBL Bank’s website”) and being re-directed to scores.gov.in at your request. The privacy and security policy of this website may differ from RBL Bank and may provide less security than RBL Bank’s website.

RBL Bank and its affiliates do not endorse, make any warranty or assume legal liability for the products, services, content accuracy or opinions expressed in the website or other links provided on the website.

RBL Bank and its affiliates are not responsible for any loss, damage, cost etc. that you may incur in the event of any deficiency in the product or services offered on this website.

Investor Charter

  • Investor Charter - Annexure A
  • Investor Charter - Annexure B
  • Complaint Resolution process at Depositories
  • Do's and Don’ts for Investors
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Depository Services - Investor Grievance Redressal Mechanism

Details ofContact PersonAddressContact No.Write UsWorking Hours
Customer CareRBL Bank Customer CareRBL Bank Ltd, One World Center, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel West, Mumbai - 400013, India+91 22 6232 7777

Click here to raise a query

Available 24X7
Principal Nodal OfficerVikas NigamRBL Bank Ltd, One World Centre, Tower 2B, 9th Floor, 841, Senapati Bapat Marg, Lower Parel West, Mumbai - 400013, India+91 22 7143 2700principalnodalofficer@rbl.bank.in*Monday - Friday
9:30 AM to 6:30 PM
Compliance OfficerAnand AdhikariRBL Bank Ltd, One World Center, Tower 2B, 9th Floor, 841, Senapati Bapat Marg, Lower Parel West, Mumbai - 400013, India+91 22 4302 0899Demat.Complianceofficer@rbl.bank.in*Monday - Friday
9:30 AM - 6:30 PM

Saturday (3rd & 5th)
9:30 AM - 4:00 PM
CEOR SubramaniakumarRBL Bank Ltd, One World Center, Tower 2B, 6th Floor,841, Senapati Bapat Marg, Lower Parel West, Mumbai - 400013, India+91 22 4302 0600CEO@rbl.bank.in*Monday - Friday
9:30 AM - 6:30 PM

*Excluding bank holidays

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with Depository at www.cdslindia.com / www.nsdl.co.in or SEBI at https://scores.sebi.gov.in/. Please quote your Complaint Ref No. while raising your complaint at SEBI SCORES/Depository portal. In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with your Depository.


Filing compliant on SCORES – Easy & quick

  • Register on SCORES portal
  • Mandatory details for filing complaints on SCORES
    • Name, PAN, Address, Mobile Number, E-mail ID
  • Benefits
    • Effective Communication
    • Speedy redressal of the grievances
Depository Services Tariff Card - CDSL
Depository Services Tariff Card - CDSL
Depository Services Tariff Card - NSDL
Depository Services Tariff Card - NSDL
Investment Services Account Opening Form
Investment Services Account Opening Form
SOP: CDSL - Incapacitated Investor Operations
SOP: CDSL - Incapacitated Investor Operations
SOP: NSDL - Incapacitated Investor Operations
SOP: NSDL - Incapacitated Investor Operations
Non-Individuals FATCA & CRS Declaration Form
Non-Individuals FATCA & CRS Declaration Form
Online Investment Mandate Form
Online Investment Mandate Form
RBI Notifications
RBI Notifications
Rights and Obligations of Beneficial Owners and Depository Participants
Rights and Obligations - CDSL
Rights and Obligations of Beneficial Owners and Depository Participants
Rights and Obligations - NSDL
Service Charges
Service Charges

List of DP Service Centers:

CDSL Service Center List

NSDL Service Center List


Dear Investor, your voice matters and participating in the decision-making process of the companies you have invested in is crucial. Click on the link below to access the platform and cast your E- vote.

  • CDSL E-voting link: https://evoting.cdslindia.com/Evoting/EvotingLogin

  • NSDL E-voting link: https://eservices.nsdl.com



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Continuous Cheque Clearing Starts October 04, 2025

Cheques deposited by the branch clearing cut-off time will now be cleared on the same day, instead of the next working day.

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Our Akluj branch will be relocating to RBL Bank Limited, 992/7/2, Shah Icon, front off Sadhubhau Market, Sadhubhau Chouk, Akluj - 413101. w.e.f. December 01, 2025.

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