Customer Grievance Redressal Mechanism
Level 1 – Register Your Complaint
Our frontline team will review and resolve your concern at the earliest.
Contact Center
For Banking & Credit Cards: 022 6232 7777
For Micro Finance: 022 6184 6300
Customer Complaints: customercare@rbl.bank.in
Fraud Reporting: reportfraud@rbl.bank.in
Internet Banking
Login with Credentials → Requests → Raise a Query / Request / Complaint
Mobile Banking
MyBank Application
Branch
Acknowledgement with Service Reference (SR) Number through SMS/ E-mail
Level 2 – Regional Nodal Officer
If your issue remains unresolved, delayed, or you are not satisfied, you may escalate it to Level 2 using your previous complaint number.
Regional Nodal Officers (14 officers at 24 locations).
Banking & Microfinance: regionalnodalofficer@rbl.bank.in
Credit Cards: headcardservice@rbl.bank.in
Address & Contact Number: List of Regional Nodal Officers
Level 3 – Principal Nodal Officer
If the issue persists, you may escalate it to the designated Principal Nodal Officer for further intervention.
Email ID: principalnodalofficer@rbl.bank.in
Contact number: 022 7143 2700
Address: RBL Bank Ltd., One World Centre, Tower 2B, 9th Floor, 841, Senapati Bapat Marg, Lower Parel West, Mumbai – 400013
Level 4 – Reserve Bank Integrated Ombudsman
For matters requiring the highest level of review, you may escalate to the Reserve Bank of India.
Online: RBI Complaint Portal
Toll-Free: 14448
Address: Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017
