Authors
Himanshu Mishra
Himanshu Mishra is a distinguished banking and financial services professional with extensive experience across retail and branch banking, wealth & relationship management, service quality, operations, compliance, digital initiatives, and sales & distribution across diverse geographies and client segments. He is an INSEAD alumnus known for his ability to combine sharp strategic thinking with decisive on-ground execution. He has successfully built and led high-performing teams while driving business transformation and sustainable growth.
As National Head Branch Banking at RBL Bank, he is the driving force behind the Bank’s branch network strategy, spearheading business growth, customer experience excellence, leadership development, brand presence, operational efficiency, compliance, and sustained profitability across markets.
Proactive Service: The New Standard in Affluent Banking
Explores how premium and affluent banking is shifting from routine transactions to anticipatory, frictionless service that builds client trust.



