RBL Bank Humsafar Prepaid Card

The Humsafar Prepaid Card is a multi-utility prepaid card that acts as your everyday companion. It can be used for travel, food, fuel, shopping, and much more — all with the convenience of one card.

Any resident with valid KYC documents (PAN, Aadhaar) can apply for a prepaid card, subject to the bank’s KYC guidelines.

Following types of Humsafar Prepaid Cards are available:

1. Minimum KYC – Basic features with limited balance and usage.
2. Full-KYC PPI – Enhanced features, higher limits, and wider acceptance.

You can add funds electronically using UPI, net banking, debit cards, credit cards, or by scanning a QR code. Cash loading is not permitted.

Note: The QR code printed on the back of the card is exclusively for loading the transit wallet.

Usage limits depend on the card type and KYC status.

1. Tap-and-go payments for metro, bus, and transit rides
2. Avoid long queues at ticket counters
3. Controlled spending (spend only what you load)
4. One card for travel + daily spends
5. Nationwide acceptance

You can check via:

1. Mobile application or web portal
2. SMS alerts

Immediately block your card through the mobile app, web portal, or customer service helpline. The balance on your card will remain safe, and a replacement card can be issued.
Important Note: Balance in the offline wallet of the card shall not be refunded in case of card loss even after an intimation to the Bank.

1. At metro stations and public transport (with NCMC acceptance)
2. At retail outlets across India
3. For fuel payments
4. For dining, shopping, and online purchases
5. Bill payments

Yes, cash withdrawals and fund transfers are allowed with the Full KYC Humsafar Prepaid Card. However, as per RBI guidelines, these facilities are not available on the Minimum KYC Humsafar Prepaid Card.

Yes, you can upgrade to Full KYC through the web portal & mobile application. Full KYC unlocks higher limits, fund transfers, and cash withdrawals.

You can request the closure of your card by sending an email to ppihelpdesk@rbl.bank.in along with your KYC documents. Once your KYC is successfully verified, the available balance will be refunded either to your original payment source or transferred to your bank account. Please note, as per regulatory guidelines, only the online balance is eligible for a refund. Any offline balance is non-refundable and can be utilized before initiating the closure request.

Yes. It is powered by EMV chip & PIN security, along with transaction alerts for every use.

Report it immediately to customer support (ppihelpdesk@rbl.bank.in). We will investigate and may initiate a chargeback or refund if fraud is confirmed.

Yes, you can set per transaction limits, enable/disable transaction types (e.g., contactless, ECOM, POS, ATM), or temporarily block the card.

No, the Humsafar Prepaid Card can be issued even if you don’t have a savings account with the bank.

1. Tap-and-go payments for metro, bus, and transit rides
2. Avoid long queues at ticket counters
3. One card for travel + daily spends
4. Nationwide acceptance

Minimal issuance and annual maintenance fees may apply.

**Applicable taxes will be charged extra where mentioned